Concept+
 

Credentials

Industry Experience

  • International travel corporations: customer retention, acquisition, negotiation training, intercultural training, leadership development, on-the-job coaching, service orientation
  • Energy supply companies: customer orientation and customer loyalty, telephone training
  • Service providers and sales organisations: team development, development and sales, key account management, negotiation techniques, development of new markets and distribution channels, setting up an international call center, international project management, dealing with critical customers, handling objections, telesales, trade fair appearances, Managing People Performance, Staff Assessments, Sales and Negotiations
  • Banks and insurance companies: First Level Support Training, argumentation and negotiation, on-the-job coaching
  • European Fresenius University of Applied Sciences: Assessment Training and Simulation
  • Production: corporate development, human resources management and development of distribution structures
  • Industry: Executive modules, self and time management, conflict management
  • Medium-sized companies: management training, sales training, negotiation