Profil / Profile


CONCEPTplus specialises in executive coaching as well as in the training of managers and employees.

We advise and assist companies in staff development activities and change processes so that business objectives are achieved successfully.

With CONCEPTplus you develop and define serious personal and professional goals and achieve them within the framework of coaching and training.

Through our special qualification in the field of telephone coaching, we can accompany you to anywhere in the world and, with our intercultural competence, we support you in an international environment.

We mostly advise, coach and train in sectors with intensive advisory products, high service orientation and international orientation. This includes travel, insurance, power supply and telecommunications sectors.

Key Areas

  • Business-Coaching
  • Training and Seminars
  • Strategic Staff Development
  • Change Process Support

Focal Points

  • Open Training
  • Telephone Coaching
  • Intercultural Coaching and Training
  • Resilience - Strengths in challenging times

Kerstin Orben

  • Managing Director CONCEPTplus / Coach and Behavioural Trainer
  • Director and Manager Sales & Service, Germany and Austria, Sabre Marketing GmbH Germany
  • Sales Manager Germany, Austrian Airlines
  • Marketing Manager, Hong Kong Tourist Association, Frankfurt


  • International Certified Intercultural Trainer, International Jacobs University Bremen & InterCultur
  • Trainer and Coach Training, DVCT (German Coaches and Trainers Association) certified, Dr. Baldinger & Partner, Büdingen
  • NLP-Master Training, DVNLP (German NLP Association) certified, Institute for Communication and Health, Bad Homburg
  • Personality models, Persolog certified, Persolog GmbH, Berlin
  • Psychological Counselling, Europäische Fernhochschule Hamburg, University of Applied Sciences
  • Telephone coaching training, Bora international GmbH, Switzerland
  • Tourism Business Administrator, IHK Frankfurt